Venom Gaming UAE — Legal Policies

Draft for review. Not legal advice. Recommend a UAE lawyer review before publishing.

Business: Venom Gaming Computers & Requisites Trading

Trade License: 1146884 (Dubai Economy and Tourism)

TRN: 104195466800003

Address: Computer Plaza, Dubai, UAE

Phone: +971 56 644 0040

Support: support@venomgaminguae.com

General: info@venomgaminguae.com

Last updated: [DATE TO BE INSERTED ON PUBLISH]

Our build process

Every custom PC we sell is assembled, thoroughly tested, and verified for full functionality before handover or shipment. This ensures customers receive a working system from day one.

Cancellation before build

You may cancel your order and receive a full refund any time before we begin building. Once your build has started, the order cannot be cancelled.

To cancel, contact support@venomgaminguae.com or WhatsApp +971 56 644 0040 immediately after placing the order.

After handover

Because our PCs are tested and verified before handover, we do not offer refunds for change of mind, buyer's remorse, or any reason after handover or delivery has been completed.

Defects and warranty replacement

If any defect or fault occurs with your PC or its components during the 1-year warranty period:

• We arrange free courier pickup from your location

• We diagnose the issue at our Dubai facility

• We replace the defective component at no cost to you

• We return the repaired system via courier at our cost

This applies to all custom PCs built by Venom Gaming UAE.

Standalone components

Standalone components (GPUs, CPUs, peripherals, etc.) purchased separately are covered by the manufacturer's warranty as declared at purchase. Warranty claims on standalone components are processed through us and forwarded to the manufacturer where applicable.

Exclusions

The warranty does not cover:

• Physical damage caused by accidents, mishandling, or unauthorized modification

• Damage from liquid spills, power surges outside manufacturer tolerances, or force majeure

• Normal wear of consumable parts (thermal paste, fan bearings beyond rated lifespan)

• Software issues not related to component defects

• Issues arising from customer-installed components not purchased from us

Statutory rights

Nothing in this policy affects your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection. If your product is defective, not as described, or unfit for purpose, you are entitled to the remedies provided under UAE law.

VAT on refunds

Where a refund is issued (before build begins), the full amount paid including VAT is returned. Refunds are processed to the original payment method within 7 to 14 business days, depending on your bank or payment provider.

How to report a defect or claim warranty

Contact us immediately:

• Email: support@venomgaminguae.com

• WhatsApp: +971 56 644 0040

Provide your order number, a description of the issue, and photos or videos if possible. We respond within 24 hours and arrange pickup at the earliest convenient time.