Venom Gaming UAE — Legal Policies

Draft for review. Not legal advice. Recommend a UAE lawyer review before publishing.

Business: Venom Gaming Computers & Requisites Trading

Trade License: 1146884 (Dubai Economy and Tourism)

TRN: 104195466800003

Address: Computer Plaza, Dubai, UAE

Phone: +971 56 644 0040

Support: support@venomgaminguae.com

General: info@venomgaminguae.com

Last updated: [DATE TO BE INSERTED ON PUBLISH]

Who we are

Venom Gaming Computers & Requisites Trading ("Venom Gaming UAE", "we", "us", "our") operates venomgaminguae.com and serves customers across the UAE and GCC.

What information we collect

When you use our website, place an order, or contact us, we may collect:

• Contact details: name, email address, phone number, delivery address

• Order information: products purchased, build configurations, payment method, order history

• Payment information: processed securely through our payment providers (Tabby, Tamara, Stripe, and other gateways). We do not store full card numbers.

• Communication records: emails, WhatsApp messages, showroom visit notes, support requests

• Website usage data: IP address, browser type, device information, pages visited (via analytics cookies)

How we use your information

• To process and fulfill your orders

• To build, test, and deliver custom PCs

• To provide warranty service and post-sale support

• To respond to inquiries and support requests

• To send order updates and delivery notifications

• To improve our website and services

• To comply with legal obligations including UAE VAT invoicing

We do not sell or rent your personal information to third parties.

Who we share information with

We share information only with parties necessary to fulfill your order:

• Payment processors: Tabby, Tamara, Stripe, and other gateways to process transactions

• Courier and logistics providers: to deliver your order

• Component suppliers: only where required for warranty claims

• Shopify: our e-commerce platform provider (GDPR and UAE data protection compliant)

• Government authorities: where required by UAE law

Your rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal retention requirements)

• Object to processing for marketing purposes

• Withdraw consent where processing is based on consent

To exercise any of these rights, email info@venomgaminguae.com.

Data retention

• Order and warranty records: retained for the duration of the warranty period plus 5 years (UAE tax record requirement)

• Marketing consent records: retained until withdrawn

• Communication logs: retained for 2 years after last contact

Cookies

Our website uses cookies for essential functionality (cart, login) and analytics. You can disable cookies in your browser settings, though some features may not work correctly.

Changes to this policy

We may update this policy from time to time. Material changes will be announced on our website.

Contact

For privacy-related questions: info@venomgaminguae.com

Phone: +971 56 644 0040